I am concerned to hear…

Everyone MUST immediately stop using this terrible phrase. It must be removed from your memory banks. This is the type of phrase a teacher tells a failing student or a doctor tell a sick individual…

I am concerned to hear…

You are not concerned to hear anything. You are simply trying to figure out the problem.

I want to do everything possible to resolve this issue and to better understand how we can address it should it be a limitation of XYZ.